Terms & Conditions – Royaale Steps

By using our website or placing an order with Royaale Steps, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. Product Authenticity

All products listed on our website are 100% genuine and crafted by Royaale Steps. We do not sell third-party or counterfeit items.

2. Order Acceptance

Orders placed via our website or WhatsApp are subject to availability and confirmation.
We reserve the right to cancel or refuse any order at our discretion, particularly in cases of suspicious activity or incomplete information.

3. Pricing Policy

All prices are listed in Pakistani Rupees (PKR) and include applicable taxes.
Royaale Steps reserves the right to modify prices or discontinue products without prior notice.

4. Payment Terms

We offer Cash on Delivery (COD) across Pakistan.
Advance payment may be required for customized or bulk orders.

5. Returns & Exchange

Exchanges can be requested within 7 days of delivery if the item meets our Exchange Policy requirements (unused, undamaged, original packaging).
Refunds are generally not offered, except in cases where the product goes out of stock after order placement.
Products tried or used outdoors are not eligible for exchange.
Sale or discounted items cannot be exchanged or returned.

For complete details, please refer to our [Returns & Exchange Policy].

6. Shipping & Delivery

Shipping timelines are outlined in our Shipping Policy.
Royaale Steps is not responsible for delays caused by courier partners, weather conditions, or national emergencies.

7. Intellectual Property

All content, logos, images, and designs on our website and social media platforms are the property of Royaale Steps and cannot be used without written consent.

8. Customer Conduct

We reserve the right to block or refuse service to individuals who:

• Engage in abusive behavior with staff

• Place repeated fake orders

• Misuse COD or return/exchange policies

9. Liability Disclaimer

Royaale Steps is not liable for indirect or consequential losses resulting from delivery delays, website downtime, or issues beyond our control.

10. Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. All disputes are subject to the jurisdiction of the courts in Lahore.

Need Assistance?

📞 WhatsApp: +92 339 0559930
📧 Email: royaalestepswebsite787@gmail.com

Royaale Steps – Where Style Meets Quality.