Returns & Exchange Policy
📦 Returns & Exchange Policy – Royaale Steps
At Royaale Steps, your satisfaction is our top priority. Every product is crafted with care, and if your purchase isn’t exactly right, we’re here to make it right.
1. Exchange Eligibility
You may request an exchange within 7 days of receiving your order if:
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The product is unused and unworn
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The product is in its original packaging (including box, tags, and wrapping)
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The size doesn’t fit, or you wish to exchange for another product
Note: Worn, damaged, or customized items are not eligible for exchange.
2. Items Not Eligible for Exchange
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Sale or discounted products
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Used or damaged items
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Products returned without original packaging
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Items already exchanged once
3. Exchange Process
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Contact our support team on WhatsApp: +92 339 0559930 within 7 days of delivery.
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Share your Order Number and reason for exchange.
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Our team will verify the request and guide you through the return process.
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Once we receive the product and confirm its condition, we will dispatch the new item (subject to stock availability).
Note: Courier charges for exchanges are to be borne by the customer.
4. Wrong or Faulty Product Received
If you receive:
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A wrong product
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A damaged item
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A product with a manufacturing defect
Please inform us within 24 hours of delivery. We will replace it free of cost after verification.
5. Refund Policy
We follow a No Refund Policy for standard orders. Refunds are only applicable in rare cases:
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Product goes out of stock after order placement
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Item delivered is irreparably damaged or missing
In such cases, a full refund will be processed via bank transfer, JazzCash, or EasyPaisa within 5–7 working days.
6. Important Notes
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We reserve the right to reject any exchange request that does not meet the above conditions.
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If the requested product is out of stock, we will offer an alternate size or design, or issue a store voucher.
Need Assistance?
📞 WhatsApp: +92 339 0559930
📧 Email: royaalestepswebsite787@gmail.com
🕒 Service Hours: Monday – Saturday | 11:00 AM – 11:00 PM
Royaale Steps – Crafted with care. Worn with confidence.